If the issue doesn't recur, add the next add-in. If the issue doesn't recur, start adding the add-ins back one at a time.Īfter adding each add-in, exit then re-open Outlook. Select any active check boxes to clear them, and then select OK. If Outlook doesn't crash or hang, continue by selecting File > Options > Add-Ins.Īt the bottom of the window, select COM Add-ins and then select Go. Press the Windows logo key + R to open a Run dialog box.Įnter Outlook /safe, choose a profile if prompted, and then select OK.
Investigate possible issues caused by add-ins
If you go through all of those steps and Outlook is still crashing or not responding, complete step 4 before contacting the Microsoft Community for further help. Try steps 1 through 3 in order until the issue is cleared. Outlook crashes even though you aren't actively using it. This article describes how to troubleshoot Microsoft Outlook when it's used together with Microsoft 365 and: Is anyone else running into these issues? I'm not finding anything online about this.Outlook for Microsoft 365 Outlook 2021 Outlook 2019 Outlook 2016 Outlook 2013 More. We need AIP as well, but are still trying to figure out a solution. Disabling the AIP add-in didn't work I had to fully uninstall it, but that user hasn't crashed (yet). So far after all the things I've tried with changing to 64-bit Office and removing ActivClient (which isn't a solution, but Outlook doesn't crash) among other things, the one thing that seems to have resolved the crashing issue is removing AIP. 20988) (attempted a rollback with cmd, but it failed) - We have O365ĪctivClient: 7.1 (with and without hotfix) and 7.2
Office version: Semi-Annual Enterprise Channel: Version 2002 (Build 12527.20880 and. The timing of this seems to line up with a GPO that was enabled to install AIP (Azure Information Protection) to systems, which has an Outlook add-in. We've had several users suddenly report that Outlook is crashing when they attempt to open an encrypted email.
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